DYNAMICS 365 FINANCE AND OPERATIONS & MICROSOFT'S AI COPILOT
This article series provides an overview of Copilot usage in Dynamics 365 Finance and Operations apps.
CONTENT Introduction Copilot applications Summary |
COPILOT APPLICATIONS IN DYNAMICS 365 ERP
Introduction
When Microsoft's first copilot release was done, the announcement had covered both CRM and ERP which today included below Dynamics applications.
- Copilot in Dynamics 365 Business Central
- Copilot in Dynamics 365 Customer Service & Microsoft Copilot for Service
- Copilot in Dynamics 365 Customer Insights
- Copilot in Dynamics 365 Customer Insights - Journeys
- Copilot in Dynamics 365 Field Service
- Copilot in Dynamics 365 Project Operations
- Copilot in Dynamics 365 Sales & Microsoft Sales Copilot
- Copilot in Dynamics 365 F&O Help & Guidance
- Copilot in Dynamics 365 Commerce
- Copilot in Dynamics 365 Finance
- Copilot in Dynamics 365 Supply Chain Management
Our focus will be Dynamics 365 Finance and Dynamics 365 Supply Chain Management.
Copilot Applications
Generative help and guidance with copilot: AI-Generated Help and Guidance with Copilot in Version 10.0.38 provides users with immediate contextual assistance directly within the application. Users can interact with Copilot by typing prompts in natural language. AI-Powered Conversational Support features an intuitive interface where Copilot offers natural language interactions, helping users navigate and perform tasks within finance and operations applications and thereby simplifying complex processes.
Inventory visibility and copilot: Inventory visibility and Copilot integration in Version 10.0.38 now allows users to interact with Copilot for inventory information. For instance, users can type requests like 'Show me all 14-inch laptops in the Chicago warehouse' without needing to remember exact specifications. The Inventory Visibility service works alongside Copilot in Dynamics 365 Supply Chain Management to offer a natural-language inventory search feature. To start using this feature, you will need to:
- Install the Inventory Visibility Add-in
- Set up Inventory Visibility integration in Supply Chain Management
- Update the Inventory Visibility Add-in.
Demand Forecasting and Copilot: Dynamics 365 Supply Chain Management utilizes AI-powered demand forecasting algorithms to generate more accurate forecasts. Leveraging the advancements in generative AI capabilities, Microsoft has enhanced these forecasts with the introduction of Copilot features. In version 10.0.39, Copilot will significantly improve demand planning capabilities by explaining how forecasts are created, aiding planners in detecting patterns and anomalies. Additionally, it will enable planners to understand complex correlations across datasets through natural language interactions.
Purchase Order Changes and Copilot: This feature is designed to enhance procurement decision-making by efficiently managing changes to purchase orders. Within the 'Procurement and Sourcing' module, the 'Confirmed Purchase Orders with Changes' workspace provides a comprehensive list of all confirmed purchase orders that have undergone changes since their confirmation. These changes are categorized into three risk levels to help users quickly assess and address potential impacts. This structured approach ensures procurement decisions are informed by the latest order information and risk assessments.
Low risks: This tile shows changes to purchase orders that have no known impact on downstream demand since these purchase orders don't have direct connection with any production orders or any sales orders. (In other saying, no impact on the rest of the supply chain). The tile at the top provides and AI-generated, natural-language summary of the changes. The Show link shows corresponding filtered view at the bottom of the screen. Buyer reviews the changes and can then accept them. The procedure for confirming the changes is the same as the procedure for confirming a purchase order for the first time. After the selected purchase orders are reconfirmed, they're moved back to the Confirmed state.
High risks: This tile shows purchase orders that have known downstream impacts on demand like safety stock, production order or sales order deadlines. "High impact changes" is about identifying and prioritizing the most critical changes to demand resulting from changes in purchase orders, focusing on those with the highest impact.
Impacted downstream orders: This tile shows downstream orders that are affected from the purchase order changes. "Impacted downstream orders" provides a broader, more detailed breakdown of impacts by type of demand order like safety stock, production order or sales order.
Finance and Copilot: The focus is to help finance department to save time and stay on top of the critical decisions by providing guided actions, and recommendations.
User can prompt Copilot to “help me understand forecast to actuals variance data.” Immediately, Copilot for Finance will generate insights and pull data directly from ERP, suggesting actions, and generating contextualized text. Users can easily check source data to ensure transparency before using Copilot to take any actions. Another example is Collections coordinator workspace. Copilot in Dynamics 365 Finance displays AI-generated summary on the new Collections coordinator workspace. With this, collection coordinators can increase more timely payments.
Summary
This article concludes a series on utilizing Copilot in Dynamics 365 Finance and Operations apps, focusing on Dynamics 365 Finance and Dynamics 365 Supply Chain Management. It highlights the significant benefits of Copilot's AI-driven features, such as AI-generated help and guidance, conversational support for navigating finance and operations applications, inventory visibility, demand forecasting, and enhanced purchase order management. These features not only offer real-time, contextual assistance to users but also simplify complex processes, improve demand planning capabilities, and support more informed procurement decisions. By integrating Copilot, Dynamics 365 apps leverage AI to enhance inventory searches, forecast accuracy, and provide actionable insights for the finance department, all through natural language interactions.
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